Consumers International World Congress 2015 - Outline Programme

WORLD
CONGRESS

UNLOCKING CONSUMER POWER

Outline Programme

18-21 NOVEMBER 2015
BRASILIA

DELIVERING
A NEW
VISION FOR
CONSUMER
EMPOWERMENT

speach bubble people

WE LIVE IN A FAST
CHANGING WORLD,
WHERE MARKETS REACH FAR BEYOND NATIONAL
BOUNDARIES, CONSUMERS EVERYWHERE ARE
AFFECTED BY POOR CORPORATE PRACTICE
AND CONSUMER INJUSTICE ARISES IN
A COMPLEX GLOBAL MARKET....

...Yet, imagine a world where
individuals are as powerful
as the governments and
corporations they interact with,
a global marketplace where
consumers have the power to
challenge unfair, and unethical
practice – and win!

How do we make consumer rights
the most powerful agent for
change in the world?

JOIN US FOR
THIS ONCE IN
4
YEAR
INTERACTIVE
EVENT...

FEATURING: WORLD CLASS EXPERT SPEAKERS!

Explore and debate with high profile leaders of consumer groups, governments and business.
Find out about new thinking and ideas across a full range of consumer issues.
Discuss and exchange views with consumer empowerment experts from a round the globe.
What works? Hear from consumer colleagues’ campaigning experiences from across the globe.
18-21 NOVEMBER 2015
BRASILIA
DAY 1
WEDNESDAY 18 NOVEMBER 2015

DELEGATE REGISTRATION

Registration is open all day.

CONFERENCE MARKETPLACE

Visit displays and stands including: Consumers International, Highlights of campaigns and advocacy from around the world, Members area displaying their projects and activities. Partner exhibitions within the Conference Marketplace hosted by consumidor.gov.br

SIDE EVENTS

Created and run by our Members and partners – make sure you arrive early for these, as at past events they’ve proved extremely popular!

Special Event

WELCOME COCKTAILS

Welcome cocktail reception for delegates, hosted by Congress co-hosts SENACON.

DAY 2
THURSDAY 19 NOVEMBER 2015
Morning
Special Event

OPENING KEYNOTE & WELCOME

  • Consumers International Director General
  • Co-host Secretary of the National Consumer Bureau (SENACON)
  • Welcome address from Official Senior Representative of Brazil’s Government
  • Welcome address from the President of Consumers International

BREAK

Tea and coffee will be provided.

Interactive Panel discussion

OPPORTUNITIES & CHALLENGES FOR CONSUMERS IN A FAST CHANGING WORLD

  • How can we support consumers to challenge unfair global corporate practices – and win?
  • What are the important opportunities to drive positive change for consumers and deliver social and economic benefit?

Explore and debate with a number of international voices, and consider the new and emerging context for consumer rights advocacy and campaigning in an increasingly digitalised and globalised world.

This session will focus on major areas of influence and change, including international decision-making and global markets.

Join us for these facilitated keynotes and interactive panel discussion.

WTO, UN &
other global
speakers
Interactive Panel discussion

DELIVERING POSITIVE CHANGE – BRINGING ALIVE THE NEWLY REVISED UNGCP

  • How do we ensure governments around the globe deliver?
  • How can we incentivise engagement and implementation by business?
  • Can the implementation of the UN Guidelines for Consumer Protection (UNGCP) benefit the delivery of the UN Sustainable Development Goals?
Speaker
announcement
to follow

Discuss the revised UNGCP, and its implementation.

Join us for this facilitated interactive panel discussion.

LUNCH BREAK

Lunch will be provided.

Afternoon
Expert Talk

A CONSUMER BILL OF RIGHTS FOR THE INTERNET

Speaker
announcement
to follow
Expert Talk

GOING MAINSTREAM – DELIVERING RELEVANCE FOR MODERN CONSUMERS

More information to be published shortly.

Interactive Panel discussion

INSPIRING CONSUMERS TO DELIVER IMPACT IN GLOBAL MARKETS

Interact with leaders from Consumers International’s membership and external international NGOs and debate on how multi-country campaigning can deliver impact in global markets today.

BREAK

Tea and coffee will be provided.

Expert Talk

NEW WAYS TO REACH OUT & GAIN SUPPORT TO DELIVER CHANGE

More information to be published shortly.

Breakout session seminar

SUCCESS STORIES FROM CONSUMERS INTERNATIONAL MEMBERS

Choose from selected examples of effective campaigns and advocacy to discover how Consumers International Members around the globe are making a positive impact across a range of key consumer issues.

Evening
Special Event

CONSUMERS INTERNATIONAL GALA DINNER & 25TH ANNIVERSARY CELEBRATION OF THE CODE OF CONSUMER PROTECTION & DEFENSE IN BRAZIL

More information to be published shortly.

DAY 3
FRIDAY 20 NOVEMBER 2015
Morning
Expert Talk

GLOBAL CONSUMER TRENDS

Explore how and why brand building is a vital tool for nurturing valuable relationships with consumers based on trust, authenticity and reputation.

Interactive Panel discussion

TESTING THE FUTURE: WILL USER-GENERATED REVIEWS AND FEEDBACK BECOME THE NEW PRODUCT TESTING?

Effective consumer protection and empowerment ensures that people everywhere are treated with fairness in the marketplace. In our digitalised world, how can changing technologies affect the ways consumers engage with each other and business?

BREAK

Tea and coffee will be provided.

Interactive Panel discussion

INSIGHT FROM INSIDE GOVERNMENT

  • How can consumer groups collaborate with the official system to make change for the common good?
  • How can we get governments to listen and act on policy change?

Engage with Government officials as they discuss the ways consumer groups can be heard, in order to drive positive change for people and society.

Breakout session seminar

SUCCESS STORIES FROM CONSUMERS INTERNATIONAL MEMBERS

Choose from selected examples of effective campaigns and advocacy to discover how Consumers International Members around the globe are making a positive impact.

LUNCH BREAK

Lunch will be provided.

Afternoon
3
EXCITING
SEMINARS!
Breakout session seminar

INNOVATING AND ENGAGING TO DELIVER
BETTER VALUE FOR CONSUMERS

Take part in sessions designed to demonstrate examples of innovation and engagement with the marketplace to deliver consumer empowerment.

CHOOSE ONE SEMINAR FROM BELOW:

Innovation in redress
including showcasing consumidor.gov.br from Brazil and ideas from USA, Middle East and Europe

The growth of the collaborative economy & what it means for consumers

Helping consumers save money

8
EXCITING
SEMINARS!
Breakout session seminar

COMMON CONSUMER ISSUES & COLLECTIVE ACTION

Discuss and debate the potential for collective action across a range of common consumer issues, from Consumers International’s priority programmes and key issues, with experts from civil society, government and business.

CHOOSE ONE SEMINAR FROM SESSION 1, AND ANOTHER FROM SESSION 2:

SESSION 1

From antibiotic resistance to obesity

How do we stop the food industry creating a global health crisis?

Standards today, legislation tomorrow

How can the international consumer movement have greater impact?

Sustainable consumption

What can the private sector and consumer groups do?

Energy

Delivering better value for consumers, success stories from Consumers International Members.

BREAK

Tea and coffee will be provided.

SESSION 2

Tourism & travel

The world’s second largest market – What battles do we need to fight?

International Trade

Placing consumers at the heart of trade: towards a positive consumer agenda for global trade policy and negotiations.

Consumers in the digital age

Putting the consumer at the wheel in a world driven by data – how are we empowered in the global marketplace?

Financial services

How do we root out bad practices and drive responsible lending?

EXPERT
SPEAKER
Expert Talk

CLOSING KEYNOTE

Customer power in the digital world.

Special Event

CLOSING ADDRESS

DAY 4
SATURDAY 21 NOVEMBER 2015
Special Event

GENERAL ASSEMBLY

Constitutional reform, Presidential
and Council elections.

REGIONAL CONNECTION MEMBER MEETINGS

Networking sessions within
smaller language groups.

CI FULL
MEMBERS
ONLY
CI
MEMBERSHIP
ONLY
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United Kingdom
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F. +44 20 7354 0607

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