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WORLD
CONGRESS
UNLOCKING CONSUMER POWER
Outline Programme
18-21 NOVEMBER 2015
BRASILIA
A NEW
VISION FOR
CONSUMER
EMPOWERMENT
DON'T MISS OUT-
REGISTER NOW!
consumersinternational.org
WE LIVE IN A FAST
CHANGING WORLD,
WHERE MARKETS REACH FAR BEYOND NATIONAL
BOUNDARIES, CONSUMERS EVERYWHERE ARE
AFFECTED BY POOR CORPORATE PRACTICE
AND CONSUMER INJUSTICE ARISES IN
A COMPLEX GLOBAL MARKET....
...Yet, imagine a world where
individuals are as powerful
as the governments and
corporations they interact with,
a global marketplace where
consumers have the power to
challenge unfair, and unethical
practice – and win!
How do we make consumer rights
the most powerful agent for
change in the world?
THIS ONCE IN
EVENT...
FEATURING: WORLD CLASS EXPERT SPEAKERS!
BRASILIA
consumersinternational.org
DELEGATE REGISTRATION
Registration is open all day.
CONFERENCE MARKETPLACE
Visit displays and stands including: Consumers International, Highlights of campaigns and advocacy from around the world, Members area displaying their projects and activities. Partner exhibitions within the Conference Marketplace hosted by consumidor.gov.br
SIDE EVENTS
Created and run by our Members and partners – make sure you arrive early for these, as at past events they’ve proved extremely popular!
WELCOME COCKTAILS
Welcome cocktail reception for delegates, hosted by Congress co-hosts SENACON.
OPENING KEYNOTE & WELCOME
- Consumers International Director General
- Co-host Secretary of the National Consumer Bureau (SENACON)
- Welcome address from Official Senior Representative of Brazil’s Government
- Welcome address from the President of Consumers International
BREAK
Tea and coffee will be provided.
OPPORTUNITIES & CHALLENGES FOR CONSUMERS IN A FAST CHANGING WORLD
- How can we support consumers to challenge unfair global corporate practices – and win?
- What are the important opportunities to drive positive change for consumers and deliver social and economic benefit?
Explore and debate with a number of international voices, and consider the new and emerging context for consumer rights advocacy and campaigning in an increasingly digitalised and globalised world.
This session will focus on major areas of influence and change, including international decision-making and global markets.
Join us for these facilitated keynotes and interactive panel discussion.
other global
speakers
DELIVERING POSITIVE CHANGE – BRINGING ALIVE THE NEWLY REVISED UNGCP
- How do we ensure governments around the globe deliver?
- How can we incentivise engagement and implementation by business?
- Can the implementation of the UN Guidelines for Consumer Protection (UNGCP) benefit the delivery of the UN Sustainable Development Goals?
announcement
to follow
Discuss the revised UNGCP, and its implementation.
Join us for this facilitated interactive panel discussion.
LUNCH BREAK
Lunch will be provided.
A CONSUMER BILL OF RIGHTS FOR THE INTERNET
announcement
to follow
GOING MAINSTREAM – DELIVERING RELEVANCE FOR MODERN CONSUMERS
More information to be published shortly.
INSPIRING CONSUMERS TO DELIVER IMPACT IN GLOBAL MARKETS
Interact with leaders from Consumers International’s membership and external international NGOs and debate on how multi-country campaigning can deliver impact in global markets today.
BREAK
Tea and coffee will be provided.
NEW WAYS TO REACH OUT & GAIN SUPPORT TO DELIVER CHANGE
More information to be published shortly.
SUCCESS STORIES FROM CONSUMERS INTERNATIONAL MEMBERS
Choose from selected examples of effective campaigns and advocacy to discover how Consumers International Members around the globe are making a positive impact across a range of key consumer issues.
CONSUMERS INTERNATIONAL GALA DINNER & 25TH ANNIVERSARY CELEBRATION OF THE CODE OF CONSUMER PROTECTION & DEFENSE IN BRAZIL
More information to be published shortly.
GLOBAL CONSUMER TRENDS
Explore how and why brand building is a vital tool for nurturing valuable relationships with consumers based on trust, authenticity and reputation.
TESTING THE FUTURE: WILL USER-GENERATED REVIEWS AND FEEDBACK BECOME THE NEW PRODUCT TESTING?
Effective consumer protection and empowerment ensures that people everywhere are treated with fairness in the marketplace. In our digitalised world, how can changing technologies affect the ways consumers engage with each other and business?
BREAK
Tea and coffee will be provided.
INSIGHT FROM INSIDE GOVERNMENT
- How can consumer groups collaborate with the official system to make change for the common good?
- How can we get governments to listen and act on policy change?
Engage with Government officials as they discuss the ways consumer groups can be heard, in order to drive positive change for people and society.
SUCCESS STORIES FROM CONSUMERS INTERNATIONAL MEMBERS
Choose from selected examples of effective campaigns and advocacy to discover how Consumers International Members around the globe are making a positive impact.
LUNCH BREAK
Lunch will be provided.
EXCITING
SEMINARS!
INNOVATING AND ENGAGING TO DELIVER
BETTER VALUE FOR CONSUMERS
Take part in sessions designed to demonstrate examples of innovation and engagement with the marketplace to deliver consumer empowerment.
CHOOSE ONE SEMINAR FROM BELOW:
Innovation in redress
including showcasing consumidor.gov.br from Brazil and ideas from USA, Middle East and Europe
The growth of the collaborative economy & what it means for consumers
Helping consumers save money
EXCITING
SEMINARS!
COMMON CONSUMER ISSUES & COLLECTIVE ACTION
Discuss and debate the potential for collective action across a range of common consumer issues, from Consumers International’s priority programmes and key issues, with experts from civil society, government and business.
CHOOSE ONE SEMINAR FROM SESSION 1, AND ANOTHER FROM SESSION 2:
SESSION 1
From antibiotic resistance to obesity
How do we stop the food industry creating a global health crisis?
Standards today, legislation tomorrow
How can the international consumer movement have greater impact?
Sustainable consumption
What can the private sector and consumer groups do?
Energy
Delivering better value for consumers, success stories from Consumers International Members.
BREAK
Tea and coffee will be provided.
SESSION 2
Tourism & travel
The world’s second largest market – What battles do we need to fight?
International Trade
Placing consumers at the heart of trade: towards a positive consumer agenda for global trade policy and negotiations.
Consumers in the digital age
Putting the consumer at the wheel in a world driven by data – how are we empowered in the global marketplace?
Financial services
How do we root out bad practices and drive responsible lending?
CLOSING KEYNOTE
Customer power in the digital world.
CLOSING ADDRESS
GENERAL ASSEMBLY
Constitutional reform, Presidential
and Council elections.
REGIONAL CONNECTION MEMBER MEETINGS
Networking sessions within
smaller language groups.
MEMBERS
ONLY
MEMBERSHIP
ONLY