Outline Programme

18-21 NOVEMBER 2015

Monroe Labouisse
Advisor on customer support, trust and safety, and consumer protection for technology start-ups

Monroe Labouisse is an advisor on customer support, trust, safety and consumer protection for technology start-ups. He lives just outside San Francisco and has worked for Silicon Valley companies for 15 years. Monroe was in charge of consumer protection programmes globally at eBay and PayPal for six years, responsible for customer support, trust and safety operations globally at Airbnb from 2011 to 2014, and was the head of customer support for Stripe, a new competitor to PayPal used by many new web and mobile companies, until August 2015. Monroe specialises in the resolution of the types of online, peer to peer, and small business to consumer transactions that are prevalent in collaborative consumption companies.

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